He Āwhina, Tohutohu

Help and Advice

HelpandAdvice

If you, or someone you care about is worried about a mokopuna or needing some help, we have advice, information and organisations that might be able to help you.

Me whai āwhina ahau?

What do you need help with?

Kura Illustration

School and kura

Find out what to do if your child is having an issue at school or kura.

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Legal Rights Illustration

Rights

Find out about the special rights for children and young people.

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Mother Son Illustration

Oranga Tamariki

Advice on the rights of mokopuna in care of Oranga Tamariki or make a complaint.

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Group Of Teens

E māharahara ana mō te haumaru o te tamaiti

I’m concerned about a child’s safety

If you’re concerned about the immediate safety or wellbeing of a child or young person, call:

  • Police on 111
  • Oranga Tamariki—Ministry for Children
    on 0508 FAMILY (0508 326 459)

Get free, independent advice

For free, independent advice on children’s rights:

Our Child Rights Line is available on 0800 224 453 from 9am to 5pm Monday to Thursday.

If you need an interpreter, just ask for Ezispeak Language Line and the language you want when you call us.

Other organisations that can help

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Voyce - Whakarongo Mai

0800 4VOYCE (0800 486 923)

VOYCE are an independent connection and advocacy service for care-experienced mokopuna, separate from us and Oranga Tamariki.

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YouthLaw

0800 UTHLAW (0800 884 529)

Free legal help for children and young people throughout Aotearoa.

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Safe to Talk

0800 044 334

A sexual harm support helpline and website - 24/7, confidential and free.

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YouthLineNZ

Youthline

0800 376 633 or free text 234

Youthline works with young people, their families and those supporting young people.

Visit website
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The Lowdown

0800 111 757 or text 5626

Website and free 24/7 helpline to help young New Zealanders recognise and understand depression and anxiety.

Find out more here
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Whatsup

0800 942 8787

A safe place for children and teenagers to talk about anything at all.

Visit website
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Parent Help

0800 568 856

Help for parents with all parenting challenges from those everyday situations to the most serious issue of child abuse.

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The Family Service Directory

A searchable online database where you can find information and contact details about agencies that help families throughout New Zealand.

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AreYouOK

Are You OK

0800 456 450

Family Violence support and information. Their website has a safe browse option, alternatively you can call their helpline.

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Community Law

Community Law offers all sorts of free legal help, from easy-to-read information, to community workshops, to one-on-one legal help.

Visit website
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Citizen’s Advice Bureau (CAB)

0800 367 222

Free and independent advice about your rights and responsibilities.

Visit website
Samaritans NZ

Samaritans

0800 726 666

Free 24/7 helpline providing confidential emotional support to people experiencing loneliness, depression, despair, distress or suicidal feelings.

Find out more here

Previously in care?

The Royal Commission of Inquiry into Historical Abuse in State Care

If you have concerns about your treatment while in care before 1999, the Commission has been set up to listen to stories about the experiences of people in care and examine ways to stop further abuse.